How to Fix Unable to Load Photo or Video Error on iPhone (11 ways to fix it) 

How to Fix Unable to Load Photo or Video Error on iPhone (11 ways to fix it) 

The “unable to load photo or video” error on your iPhone can be resolved using several methods. Here are some steps to help fix the issue: 

  1. Restart your iPhone: Sometimes, a simple restart can resolve software-related problems. Press and hold the power button until the power off slider appears. Slide it to power off your iPhone, then press and hold the power button again until the Apple logo appears. 
  1. Check your internet connection: Ensure that you have a stable internet connection. Connect to Wi-Fi or check your cellular data connection. 
  1. Update your iPhone’s software: Keeping your iPhone up to date with the latest software version can help resolve bugs and improve performance. Go to Settings > General > Software Update to check for and install any available updates. 
  1. Disable Low Power Mode: Low Power Mode can affect certain functionalities, including photo and video loading. Disable it by going to Settings > Battery and toggling off Low Power Mode. 
  1. Force quit the Photos app: If the Photos app is unresponsive, force quit it may help. Double-click the Home button (or swipe up from the bottom on iPhone X or newer models) to open the App Switcher. Swipe up on the Photos app to close it, then relaunch it. 
  1. Delete and re-download the photo or video: If the issue is specific to a particular photo or video, delete it from your device and try downloading it again from the source or syncing it through iCloud. 
  1. Log out and back into your iCloud account: Issues with iCloud can sometimes cause photo and video loading problems. Go to Settings > Apple ID > iCloud and tap “Sign Out.” Then sign back in with your Apple ID credentials. 
  1. Disable iCloud Photo Library: If you’re experiencing trouble with iCloud Photo Library, disable it temporarily. Go to Settings > Photos > iCloud Photos and toggle off the switch. 
  1. Reset network settings: Resetting your iPhone’s network settings can help resolve network-related issues. Go to Settings > General > Reset > Reset Network Settings. Note that this will remove saved Wi-Fi passwords and Bluetooth connections. 
  1. Restore your iPhone: If all else fails, you can try restoring your iPhone as a last resort. Before doing so, make sure to back up your device. Connect your iPhone to a computer with iTunes, select the device, go to the Summary tab, and click “Restore iPhone.” 
  1. Contact Apple Support: If the problem persists after attempting the above steps, it’s recommended to reach out to Apple Support for further assistance and guidance. 

Reasons for the “Unable to Load Photo or Video” Error: There can be various causes for the “unable to load photo or video” error, including: 

  • Software issues on the iPhone 
  • Connectivity problems with the internet 
  • iCloud account-related problems 
  • Corrupted or incompatible photos or videos 
  • Hardware issues with the iPhone 


 The “unable to load photo or video” error on an iPhone can be resolved by following the steps mentioned above. If the issue persists, contacting Apple Support is advised. Understanding the reasons behind the error can help in troubleshooting and finding the appropriate solution. 

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